55260A Microsoft Dynamics 365 for Customer Service
US$27.95
This course has been updated to the October 2019 release of Dynamics 365 and the Power Platform. This course provides students with a detailed hands-on experience of the Customer Service Hub and associated features. Attendees of this course will gain an in-depth understanding of the Service Case Management Process in Dynamics 365, including learning how to track and resolve customer requests with Case records, collaborate on issues using Queues, use Service Level Agreements (SLA) to manage service entitlements and utilize the Knowledge Base to resolve customer issues faster. Customer Service Insights, Service Data Analysis, AI features, Service Reports, Charts and Dashboards are also presented.
To purchase Courseware, please email: courseware@ttsolutions.com.au
- Product Type:
- ILT SEAT
